NDIS Quality and Safeguards Commission

Here you will find all relevant information on what the Commission is, how it ensures quality and safety in our services, and the steps we’re taking to transition to the Commission which begins in December 2020.

Skip to: What this means for Workpower | Our Roadmap

  • What is the NDIS Commission?more info
  • What does the Commission do?more info
  • Quality and Safeguarding Frameworkmore info

What is the NDIS Commission?

The NDIS Quality and Safeguarding Commission (NDIS Commission) is an independent government body that aims to improve the quality and safety of NDIS services and supports. They investigate and resolve problems and strengthen the skills and knowledge of participants and providers. The NDIS Commission provide a single, national registration and regulatory system that sets a consistent approach to quality and safety across Australia.

From December 1st 2020, all NDIS service providers will transition to the NDIS Commission.

What does the Commission do?

The NDIS Commission aims to:

  • Improve the quality and safety of NDIS services and supports
  • Register NDIS providers and assist them to meet the standards
  • Investigate and resolve problems and complaints
  • Educate and provide best practice information to NDIS providers, participants, and the community


They also manage the Quality and Safeguarding Framework, which includes:

  • NDIS Code of Conduct and Practice Standards
  • Provider Registration and Quality Assurance
  • Worker Screening and Behaviour Support
  • Complaint Handling and Reportable Incidents
  • Monitoring, investigation and enforcement

Quality and Safeguarding Framework

The Framework provides a national approach to empower and assist NDIS participants to have choice and control, and to receive high quality services. It is guided by a number of principles which include:

  • Human rights
  • Choice and control
  • National consistency
  • Proportionality
  • Presumption of capability
  • Reduction of red tape
  • Effectiveness and efficiency

See full details on the Department of Social Services site.

What does this mean for Workpower?

We will introduce a number of changes ahead of December 1st to ensure that our supports are of a high quality, safe, and adhere to the NDIS Commission standards. We will:

  • Apply the Code of Conduct to all our services
  • Undergo a verification against the NDIS Practice Standards
  • Report all established and alleged reportable incidents
  • Update our worker screening process
  • Implement and report of Behaviour Support Plans
  • Empower our people to speak up
  • Be prompt and efficient in handling complaints

Download the full Overview (pdf)

Our Roadmap

Download our Roadmap (pdf).

July 2020

  • 2020 – 2025 Strategic Plan: An Optimistic Future finalised. New organisational values established.
  • Service Excellence Team established: A key accountability of the team is managing quality and safeguarding in Workpower. This means ensuring policies, systems, and processes meet NDIS Code of Conduct and Practice Standards. The team will lead service practice and support Workpower to deliver quality and safe supports every day.

August 2020

  • Worker Orientation module rolled out across the Workpower.
  • The module is recommended training for all staff and volunteers who are employed by a registered NDIS provider: from support workers to the Board of Directors.

September 2020

  • Worker Orientation training in progress.
  • Gap analysis against the rules, practice standards, and skills descriptors completed. We currently achieve a 97% comparison against the Code of Conduct, and 74% against the Practice Standards.

October 2020

  • Review of Behavioural Support Plans and key policies begins.
  • Review of customers with Restrictive Plans as part of their Behaviour Support Plans.
  • Commence NSDS Audit against National Disability Service Standards.
  • NDIS registration reviewed and registration groups confirmed.

November 2020

  • Workpower notified by NDIS Commission of obligations from December 1st.
  • Behaviour Support, Complaints Process, Incident Reporting and Management policies reviewed.
  • Training for these policies is updated and rolled out to staff.
  • Filming begins for videos on rights and policies featuring our customers.

December 2020

  • Workpower receives certification as a Transitional Provider, and notification of when our self-assessment is to be completed.
  • Begin reporting any Restrictive Practices within Behaviour Support Plans to NDIS Commission. Reportable Incidents are also reported.
  • New Induction program is launched.

January 2021

  • NDIS released new provision under the NDIS Act, that providers delivering daily personal supports, must ensure conditions are met when a sole worker is delivering those supports
    Workpower’s risk assessment of individuals living alone, and sole workers implemented 

February 2021

  • Workpower completed risk assessment against all roles within Workpower and determined which roles must comply with NDIS National Worker Screening obligations
    Recruitment policy updated
  • Restrictive Practice and Quality Assurance Panels for WA released
  • Positive Behaviours Support Policy updated

March 2021

  • Workpower’s first Co-Design team is formed, training workshops delivered in partnership with NDS.
  • Participants of the Co- Design team, provide input into policy and service operations that relate to delivery of supports and services.

April 2021

  • Workpower’s restrictive practices policies released.

May 2021

  • Application for Registration renewal completed.
    Self-Audit against NDIS Practice Standards:
    Four Core Modules and Indicators:

    • Rights and Responsibilities
    • Provider Governance and Operational Management
    • Provision of Supports
    • Provision of Supports Environment (and module 2b Behaviour Support Implementing Provider)

June 2021

  • Workpower’s registration underway – audit scope and registration groups confirmed by NDIS

July 2021

  • Workpower First Quality Assurance Panel held to review Behaviour Support Plans, for authorization of restrictive practices

September 2021

  • NDIS Self-Assessment released and completed by staffing groups.

October 2021

  • Safety Audit completed of Workpower’s operations.

November 2021

  • Incident reporting framework reviewed and amended
  • NEW NDIS Practice Standards released and indicators updated

December 2021

  • Quality Auditors appointed DNV
  • Mealtime Management practice standards come into effect.

January 2022

  • Stage 1 of NDIS Q&S Audit commences
    • 12 – 14 January Remote Desktop Audit • 14 January DNV compiles report and recommendations
    • 17 January – 4 February Workpower addresses recommendation.
  • 24 JAN 2022: Emergency and Disaster Management Practice Standards come into effect

February 2022

  • Stage 2 of NDIS Q&S Audit commences
    Demonstration of processes undertaken to meet Practice Standards across sample sites/groups.
    •7 Feb – 8 February DNV conduct interviews, observations and review customer ‘s files
    •17 – 24 February DNV Completes audit report, provides to Workpower and Submits to NDIS.
  • Focus areas:
    Belmont ADE
    Community Employment Supports
    Community travel and transport
    Corporate Services

If you have any queries regarding the NDIS Q&S Audit, please don’t hesitate to contact:
Vikki Lahore
Executive Manager, Service Excellence
0400 238 870

If you have any questions or concerns,
contact us today.

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