Share your feedback

Your feedback is important to us.

Everyone has the right to provide feedback to Workpower regarding the delivery of our services, or in connection with our services. We want to hear from you when things go right, but also when something isn’t right, you’ve been treated badly, or are unhappy.

Your feedback helps us improve services for all our customers.

See our feedback flyer here.

Talk to us today

If you feel comfortable, approach the Workpower employee or support person you work with. You can also speak to a supervisor or manager.

If you prefer to message us you can use the form below to submit your feedback.

  • Other ways to submit feedbackmore info
  • Get advocacy supportmore info
  • Contact the NDIS Commissionmore info

Other ways to submit feedback

You can call our Service Excellence feedback number:
(08) 9445 6540 (Available Monday to Friday, 9.00am – 4.00pm)

Or write to us at:

Email: feedback@workpower.asn.au

Post: Feedback at Workpower, PO Box 1543 Osborne Park WA 6916

Get advocacy support

Do you need help sharing feedback or making a complaint?

Disability advocacy provide people with disability with access to services that protect and promote their human rights. These organisations are independent from service providers, are free of conflicts of interest, and act on behalf of the person with disability and their wishes.

Download our advocacy flyer or contact one of these organisations to find out more.

Advocacy WA (South West)
Phone: 08 9721 6444
Email: admin@advocacywa.org.au

Ethnic Disability Advocacy Centre Inc. (Metro and Regional Perth)
Phone: 08 9388 7455
Free call: 1800 659 921
Email: admin@edac.org.au

Midlas (North East Metro Perth)
Phone: 08 9250 2123
Email: admin@midlas.org.au

People with Disabilities WA (Metro and Regional Perth)
Phone: 08 9485 8900
Freecall (Country): 1800 193 331
National Relay Service: 133 677
Email: info@pwdwa.org

Personal Advocacy Service (Metro and Regional Perth)
Phone: 08 9275 5388
Email: admin@paswa.org.au

Sussex Street Community Law Service Inc. (Regional areas of Midwest, Goldfields, Esperance, Great Southern and North Metro Perth)
Phone: 0429 611 435
Email: sscls@sscls.asn.au

Your Say at Uniting WA (Metro Perth)
Phone: 1300 663 298
Email: yoursay@unitingcarewest.org.au


Contact the NDIS Commission

If you’re experiencing any issue with your services, it’s best to let us know first so that we can address the issue.

But if you feel unable to do this you can ask for help from the NDIS Commission. The NDIS Commission is an independent government body that regulates the safety and quality of all NDIS services and supports.

To make a complaint to the NDIS Commission:

1800 035 544 (free call from landlines)
TTY 133 677 (Interpreters are available)

Submit a complaint contact form

Making a complaint

Everyone has a right to speak up if they’re not happy with our services or supports. Anyone can make a complaint: this includes the customer, their family, carers, friends, and support network.

At Workpower we take all complaints seriously. If you have made a complaint online, by email, or post, we will respond to you within 24 hours.

Once we get your complaint, we will:

  • Deal with your issue as quickly as possible
  • Keep you informed on what’s happening
  • Listen carefully to how you feel and what you need
  • Treat your issue in a professional and sensitive manner
  • Protect your confidentiality and privacy during this process
  • Advise you on any actions required

Have any questions?

Close Contact

Contact Us

Share your feedback

Service Excellence team

(08) 9445 6540