26 Mar
Latest changes to NDIS supports

Latest changes to NDIS supports

On the 21st March 2020 the NDIS Minister Hon Stuart Robert MP announced a series of changes to the NDIS to support participants and families amidst the COVID-19 situation. Here are the key points and how these changes may affect you. 

Contacting the NDIS 

To minimize physical contact, the NDIS recommends accessing their services through the phone, email, or online and only visiting an NDIS office if necessary. As a result NDIS meetings are now available over the phone for all new and current participants. This includes planning and plan review meetings. 

Changes to supports 

To ensure continuity in your supports, plans that are ending soon are now extended an additional 24 months. This allows the NDIS and service providers to prioritise those who require urgent changes to their current services. This is automatic so you won’t need to do anything.

Plan extension

During this time the extension NDIA are focusing on participants with higher risk to ensure they continue to receive the supports they need. To do this they are offering flexibility for shifting Capacity funding for Core support where needed. This is arranged in consultation with a special planning team. 

Support Coordination

To provide more flexibility Core and Capacity Building funding can now be used for Support Coordination starting on 25th March 2020. You can access this in three new support items found under Core Supports, Assistance with Daily Life.

Increased Price Limits

In addition, price limits have been increased for the next six months for the following supports:

  • Assistance with Daily Life (excluding Supported Independent Living)
  • Assistance with Social and Community Participation
  • Improved Daily Living Skills
  • Improved Health and Wellbeing (excluding personal training) 


Participants are now required to provide 10 business days notice for cancellations instead of two to avoid incurring the full fee. And from the 30th March, service providers can charge the full amount of the agreed price if the support is cancelled with short notice.

Download the updated Price Guide and Catalogue here.

You can access COVID-19 resources, including the different symptoms to look for, how to stop the spread, and what to do if you believe you have the illness. Access Easy Read guides here.  

Your supports with us 

As an organisation the health and wellbeing of our people and community is our top priority. We introduced a number of precautionary measures in response to the situation, which are outlined here. We will continue to provide support services and operate our business enterprises as usual. 

If you have any concerns regarding COVID-19 and how our supports are being managed, then get in touch with our response team.  

We understand that this is a difficult time for everyone. Our aim is to provide you with the information, resources, and support you need to navigate this period of change. Keep an eye on our website for more updates or talk to us directly at 1800 610 665 or on email.