30 Jun
NDIS Price Update 2022- 2023

NDIS Price Update 2022- 2023

The NDIS Price Guide sets out what and how much can be charged by disability providers, such as Workpower, for the supports we deliver.

The price guide also sets out the rules about claiming for supports and for things like cancelled supports and provider travel.

Price increases

Each year the National Disability Insurance Agency (NDIA) reviews the prices, the review considers national wage case decisions and factors in increased costs that providers may incur in running an organisation.
This increase is made up by:
• 1.7% increase to base prices
• 2% temporary loading, reviewed annually
• 4.6% increase in award minimum wages
• 0.5% increase to superannuation guarantee charge

What does this mean for Workpower’s Customers?

NDIA will also index NDIS recipients’ budgets to account for the price increase.

So as long as there are no changes to your NDIS Plan, you’ll still receive the same services.

The only difference is that you may notice the prices charged for supports will be more than what it has been as per the below:

Support ItemCurrent Price July 22 Price
Core1:1 Per hour1:1 Per hour weekday
Daily Living   Assistance with daily life$57.10$62.17
Social and Community Participation$57.10$62.17
Capacity Building  
Social and Community $70.87
Work – Employment support$63.09$70.87
Daily Living$63.09$70.87

** Evenings and Weekends are charged at the following rates for core supports listed above:

Evenings $68.50, which is after 8pm

Saturday $87.51

Sunday $112.85

Why is this important?

This price increase, especially the 2% temporary loading, is important for NDIS service providers like Workpower as it recognises the increasing costs of implementing the following:

  • training and safety practices to ensure our staff are well equipped to uphold the rights of people with disability and keep our customers as safe as possible
  • wage increases for our staff and supported employees to ensure they are paid fairly and that we can attract the best staff possible
  • systems and processes to ensure you receive the best customer service possible
  • additional safety measures implemented to address the COVID-19 pandemic

As evidence of this commitment and our practices, Workpower has achieved certification against the new NDIS Quality and Safeguards practice standards.

What else has changed?

The NDIS Price Guide has also made changes for what can be charged for short notice cancellations and some travel costs.

Short notice cancellations

NDIA has changed the notice period for claiming cancelled supports from two (2) days to seven (7) days.

This means if a customer does not notify the provider such as Workpower of the cancellation seven (7) days before the date of support, Workpower has the option to still charge 100% of the support. 

Given the impact of these changes, Workpower will review its cancellation policy and communicate any changes. Until the review is complete Workpower’s cancellation policy of 24 hours remains in place as per your service agreement.


NDIA has also noted that if a Support Coach needs to travel back to a provider’s site, office or location after dropping off a customer that there it can be charged for.

This will be applied by Workpower on a case-by-case basis.


If you have any questions relating to how these price guide changes may impact you, you can view more information here or contact Workpower’s Executive Manager Service Excellence, Vikki Lahore on 9445 6540 or vikki.lahore@workpower.asn.au.