22 Aug
Working with service providers

Working with service providers

From your NDIS plan, you will be allocated funding for supports, depending on your goals. The next step is to find service providers that suit your needs.

Here’s what you need to know about finding providers, making agreements, and managing your supports.

It’s your choice

The NDIS was designed to ensure that participants have maximum choice, control, and flexibility over their plans.

You are free to choose your service providers and determine how you receive your supports. Providers can be either an individual or a business.

And if you’re not happy with the service you’re receiving, you can change providers.

You can locate service providers through your myplace Participant Portal, or check out this directory.

Service Agreements

Once you’ve chosen, your NDIS representative, Plan Manager, or Local Area Coordinator (LAC) will develop an agreement with your providers. If you’ve chosen to self-manage, then you will need to set up the agreement yourself.

Service Agreements outline the terms and conditions of each support received from a service provider, and are separate from your NDIS plan. They include:

  • An outline of the support and the cost
  • How, where, when, and for how long the support will be provided
  • When your agreement will be reviewed
  • What happens if there’s an issue or you need to make changes

From here, a Service Booking will be made to start receiving your supports. You can manage your supports and make payment requests through the Participant Portal.

We’ll help you make the right choice

As register NDIS service providers with 25 years of experience, we can help find the right supports for you.

We offer a range of employment and support options, and can connect you to services that suit your needs. Additionally, we can assist you with coordinating and managing your funding.

To get started, contact Teresa Allen here or at (08) 9445 6525.
Have more questions? Check out our other NDIS guides.