15 May
Your NDIS questions, answered: FAQ part 1

Your NDIS questions, answered: FAQ part 1

We’re always informed with what’s new in disability supports, and have helped many get to know the National Disability Insurance Scheme (NDIS) over the past few years.   

Our team work hard to help families make the most of their supports, and our monthly Q&A sessions help answer common questions submitted by our online community.  

We’ve now collated these answers into a Frequently Asked Questions (FAQ) series that you can access alongside our other extensive NDIS & Disability resources.  

How do I access the NDIS?  

If you are already receiving disability supports and would like to access NDIS supports, you don’t need to do anything. The NDIS is in the process of rolling out across the state and you will be contacted when it’s available in your area. 

For people with disability who aren’t receiving any supports, you can apply for access by calling 1800 800 110 or going online to make an Access Request. Remember to consider the eligibility requirements and prepare evidence of your age and residency. 

You might also be required to give evidence about your disability and how it affects your daily life. If you need any assistance with submitting this then contact us and we can guide you through the process. More details here. 

What is a Local Area Coordinator (LAC)?  

For participants over the age of 7, an LAC is the person who can link you to the NDIS and to community supports. Their role involves: 

  • Being your main point of contact for the NDIS 
  • Helping you understand and prepare your plan  
  • Connecting you with service providers  
  • Assisting in implementing and reviewing your plan 
  • Supporting you, your family, and carers through your NDIS journey 

APM and Mission Australia were chosen to provide local area coordination in WA. Meanwhile Wanslea Family Services provides Early Childhood Early Intervention (ECEI) coordination. You can check the list of LACs per area here.  

As a service provider we work closely with LACs and the NDIA to help you get the right support. 

What is a Service Agreement and how do I make one? 

Once you’ve chosen a service provider, this is the document that outlines how these supports will be provided. It generally includes: 

  • How and when your supports with your provider will be received 
  • Any negotiated rates that you have agreed on  
  • How long your supports are continued  
  • When and how your agreement will be reviewed  

It also can include info like what to do if you need to cancel an appointment, or how to handle any issues or changes that arise. We also recommend bringing a copy of your NDIS plan when you talk to your provider.  

Depending on how your plan is managed, an LAC, Support Coordinator, or the NDIA may help you to develop this. If you are self-managing, you may need to prepare this with your provider and make adjustments when necessary. We can also help you make arrangements with providers or answer any questions you have. 


Check out our resource catalogue for more guides. And if you have any questions about supports then get in touch with our team here, on 1800 610 665, or through Facebook and Instagram. Stay tuned for next week’s installment! 

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