Your Feedback
Your feedback is important to us
Everyone has the right to provide feedback to Workpower regarding the delivery of our services, or in connection with our services. We want to hear from you when things go right, but also when something isn’t right, you’ve been treated badly, or are unhappy. Your feedback helps us improve services for all our customers
Talk to us today
If you feel comfortable, approach the Workpower employee or support person you work with. You can also speak to a supervisor or manager. If you prefer to message us you can use the form below to submit your feedback.
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You can call our Service Excellence feedback number:
(08) 9445 6540
(Available Monday to Friday, 9.00am – 4.00pm)Or write to us at:
Email: feedback@workpower.asn.au
Post: Feedback at Workpower, PO Box 1543 Osborne Park WA 6916
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Do you need help sharing feedback or making a complaint?
Disability advocacy provide people with disability with access to services that protect and promote their human rights. These organisations are independent from service providers, are free of conflicts of interest, and act on behalf of the person with disability and their wishes.
Download our advocacy flyer or contact one of these organisations to find out more.
Advocacy WA (South West)
Phone: 08 9721 6444
Email: admin@advocacywa.org.auEthnic Disability Advocacy Centre Inc. (Metro and Regional Perth)
Phone: 08 9388 7455
Free call: 1800 659 921
Email: admin@edac.org.auMidlas (North East Metro Perth)
Phone: 08 9250 2123
Email: admin@midlas.org.auPeople with Disabilities WA (Metro and Regional Perth)
Phone: 08 9485 8900
Freecall (Country): 1800 193 331
National Relay Service: 133 677
Email: info@pwdwa.orgPersonal Advocacy Service (Metro and Regional Perth)
Phone: 08 9275 5388
Email: admin@paswa.org.auSussex Street Community Law Service Inc. (Regional areas of Midwest, Goldfields, Esperance, Great Southern and North Metro Perth)
Phone: 0429 611 435
Email: sscls@sscls.asn.auYour Say at Uniting WA (Metro Perth)
Phone: 1300 663 298
Email: yoursay@unitingcarewest.org.au -
If you’re experiencing any issue with your services, it’s best to let us know first so that we can address the issue.
But if you feel unable to do this you can ask for help from the NDIS Commission. The NDIS Commission is an independent government body that regulates the safety and quality of all NDIS services and supports.
To make a complaint to the NDIS Commission:
Phone:
1800 035 544 (free call from landlines)
TTY 133 677 (Interpreters are available)
Making a complaint
Everyone has a right to speak up if they’re not happy with our services or supports. Anyone can make a complaint: this includes the customer, their family, carers, friends, and support network.
At Workpower we take all complaints seriously. If you have made a complaint online, by email, or post, we will respond to you within 24 hours.
Once we get your complaint, we will:
Deal with your issue as quickly as possible
Keep you informed on what’s happening
Listen carefully to how you feel and what you need
Treat your issue in a professional and sensitive manner
Protect your confidentiality and privacy during this process
Advise you on any actions required
Feedback Easy Read
You can provide feedback at any point in time. Feedback on the service we provide you, how we provide it or who provides it.
Download the easy read document to learn more about how you can provide feedback.